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On the listing page you select the quantity, size, and option for a proof. After that, type in the desired text in the "text to put on sign" section. Click the “add to cart” button and complete the order. After your order goes through, you will receive a confirmation email.  You will later receive an email with a proof to approve.

Simply type in the desired text in the "text to put on sign" section. Sometimes adjustments have to be made to make the text fit or look right. We will generally follow the format of the design you have selected. For example, if the listing uses a small caps font for the date, that’s how it will appear on the sign no matter how you type it in.

Nearly always you can change the text to anything you want. We can omit certain design elements if you wish. We can sometimes swap design elements from one design to another. This may incur an additional charge depending upon the work involved. 

We do this all the time. Because of the highly custom nature of this type of work it is more expensive than the standard template designs. Contact us for a quote and we will be happy to provide.

We know mistakes happen but due to costs involved, a new one free of charge isn’t possible; we apologize. When you order a replacement we will put a rush on it so there is the absolute minimal delay in getting the corrected item to you.

Of course and we apologize for any inconvenience. If we make a mistake on the sign we will ship out a corrected one asap.

Sure, we send proofs with every order.  Note these are not photo-realistic, they are just for confirming the basic design and text.

If we do not receive approval for the proof within about 48 hours we will go ahead and process the order as originally designed. This is to avoid any unnecessary delays in getting your sign to you as quickly as possible. If buyer communication stops for any reason, we reserve the right to make and ship the item(s) using our own judgment for the design.

These signs are made to be hung on a wall, there is a wire hanger on the back. This is superior to a common saw-tooth bracket as it allows the sign to be hung perfectly level no matter how it is balanced.

Additionally the sign can be displayed on a table or flat surface using a simple easel stand. These are commonly available for low cost. Unless specifically stated otherwise, all signs are meant for use indoors only.

We do not accept phone calls simply because there is no written record of the conversation.

We send out proofs fairly quickly after each order is received; we send it to the email address provided.  We don’t work 24/7 though so give us a little time to send.  Most often we have already sent a proof but it is sitting in your spam folder, be sure to check that.

This is very easy to do at the time of order. Simply provide the shipping address in the proper form positions when checking out.

In general, signs are received in about a week after placing the order. The length of time it takes to get approval, the time of day, weather and other postal factors all play a part in this. Due to variances in postal routes, we cannot project delivery dates precisely.

Our responsibility is to ship to the address provided. In some cases a package might be able to be rerouted, but this is not usually possible. If the package is returned to us, the buyer is responsible for additional shipping and handling charges to re-ship the package.

This also is a very rare occurrence. If this happens we will send a replacement out asap. We ask that you send us pictures of the damage and the packaging so we can file a claim. We ask that you hold onto the item and packaging in case we need it for the claim. Your replacement is not dependent upon the outcome of a claim.

This is a very rare occurrence. First we are going to check the tracking to see if this is actually the case. Depending on what the tracking indicates we will take appropriate action.

If the item is actually lost, a replacement will be sent. We do ask that you bear with us a little, it takes a few days to determine if a package is lost. Your replacement is not dependent upon the outcome of a claim but we do want to make sure the package is lost and not simply stuck somewhere.

We cannot refund or replace an item simply because it has a streak of a different color, appears darker or lighter than the one shown in the listing, or for any other natural visual characteristic; all of these aspects are an integral part of the charm and beauty of real wood.

Wood is a natural product which makes each and every sign we make from it unique. Natural grain variations as well as color differences, streaks, pitch pockets, pin swirls, and other characteristics are not to be misinterpreted as defects, they are all natural occurrences and do not affect the items durability or integrity in any way.

Returns made without authorization will NOT be subject to any refund.