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Frequently Asked Questions

My Order

How do I place an order?

How do I tell you what I want on my sign?

Can I change the design or add to it?

Can you carve a logo or custom graphic into a sign?

I provided the wrong information for the sign, can I get a new one?

You made the sign wrong (text, date, size, type), can I get a new one?

Can I see what my design looks like before it gets made?

How can the sign be displayed?

I need to talk to someone directly, how can I?

I don’t see a proof, did you send it?

Shipping

I want to have my sign shipped somewhere else, how can I do that?

How long does it take to receive my order?

I gave you the wrong shipping address and the order has already shipped! What can I do?

My sign arrived damaged, can I get a replacement?

My item never arrived! What can I do?

I don’t like the wood color, wood grain variation or I don’t like the color of the text, can this be replaced?